Whitepost Health Care Group

We pride ourselves in providing a high level of specialist services for our clients. We offer assessment, treatment, rehabilitation and care for those who spend time with us. We strive to ensure they are treated as individuals with dignity and respect.


About the Whitepost Group

The Whitepost Health Care Group has been established since 1986 and comprises of three facilities based in Surrey and Kent.

Our services include:

  • Psychiatric rehabilitation and treatment
  • Elderly nursing care
  • Dementia care
  • Community based step down residential care

Our Group is committed to being an organisation of distinction striving for best practices of care by respecting and valuing each other, working as a team and working openly and honestly.

The Whitepost Health Care Group employs over 250 employees who are dedicated to pursuing excellence in the provision of holistic and evidence-based care and treatment to all service users and residents; they are placed at the heart of everything we do.

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Visit The Whitepost Health Care Group Website

Iden Manor Nursing Home

A 51-bed nursing and dementia care home situated in 15 acres of landscaped grounds and woodland situated in Kent.

Visit Iden Manor Website
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Orchard House

Orchard House is a five-bed residential care home located in a residential neighbourhood of Redhill, Surrey. Orchard House offers care and support for single gender service users recovering from complex and enduring mental illness, learning disabilities, brain injury or sensory impairment with a mental health diagnosis; they have been assessed as being well enough to live safely within the community with support from a skilled care team.

Orchard House offers care and support for females, who are deemed ready for discharge from hospital, or have been in a long-term care setting, but requiring a period of support and supervision as they aim to make the transition back into the community.

We aim to promote independence and choice for all our service users; we achieve this by encouraging and promoting each service user’s individuality, right to self- expression and right to make informed choices.

We work closely with residents’ family members, community mental health and primary health care professionals, to support residents to regain their independence and develop daily living skills in areas such as self-care, managing finances, shopping, planning and preparing meals, house cleaning and maintenance, managing communication, managing medication, pursuing recreational interests, engaging in community activities and individual goal setting.

Orchard House is registered with the Care Quality Commission (CQC)  for the purpose of providing ‘Accommodation for persons who require nursing or personal care’. More information can be found here.

View The Orchard House Brochure
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Feedback

At Orchard House we always welcome feedback from our residents, their carers or families, commissioning bodies and stakeholders.

In the first instance we encourage you to speak to a member of our team who will seek to resolve any concerns informally. If this is not possible all feedback will be dealt with in confidence and in a sensitive manner; please be assured that this will not adversely affect the quality of care that the individual providing feedback will receive.

We welcome feedback from our stakeholders to continuously improve our service by listening and learning.

In the first instance all complaints should be referred to the Registered Manager of the Home. If you are not satisfied with the response you have received or wish to take the matter further, you may complain directly to the General Manager of the Whitepost Health Care Group at the address below. 

If your complaint is not resolved you can contact The Local Government and Social Care Ombudsman at lgo.org.uk or call 0300 061 0614

Our regulator the CQC (Care Quality Commission) is not responsible for resolving individual complaints but do want to hear from stakeholders who experience or know about poor care, as they use this information to when inspecting services such as ours. They can be contacted via cqc.org.uk or call 03000 616171

To make an enquiry about Orchard House please email us at orchardhouse@whitepostgroup.com and a member of our team will be in touch shortly.

 

Careers With Us

Get involved with rewarding career at Orchard House and challenge yourself in a friendly and supportive environment.

Working in health care is a vocation. It can provide you with tremendous job satisfaction and also flexibility. But you need to be the right kind of person; genuinely caring, respectful, patient and interested in people and their development – particularly in vulnerable people and the challenges they may have experienced in life.

At Orchard House we pride ourselves on having the very best staff who place our residents at the heart of everything we do. We have a commitment to excellence, favourable employment terms and – arguably above everything else – we respect and value each other and work together as a team. 

What We Look For:

Caring Attitude

Respectful, patient and genuinely interested in people – who they are, what they’ve done, what they like and what they want for their future.

Relevant Experience

If you are looking for a role as a Support Worker or Volunteer we welcome applications from candidates who have relevant qualifications and transferable experience or skills. Formal qualifications are not essential as training will be given; f we see in you the right attitude and motivation to learn, then we can train you in the skills needed to deliver excellent care and set you up in a career with lifelong opportunities.

Relevant Qualifications

We welcome candidates who have a qualification in care such as NVQ 2 or 3 or a professional qualification that is relevant to our care setting. 

Demeanour

Cheerful, positive, patient, encouraging, happy, enthusiastic - we put resident needs at the heart of everything we do.

References

References will be required, evidencing work history going back a minimum of three years and we will need to undertake police checks by way of a DBS (Disclosure and Barring Service)

What We Offer 

Orchard House enjoys excellent staff retention because we value the hard work of our staff and we value their contribution to strive for excellence in all we do. We are committed to maximising our staff’s potential by creating a supportive, continuous learning environment as well as ensuring every employee understands the value of their individual contribution to the company.

Comprehensive training

Including person-centred care; health and safety; fire prevention; first aid; moving and handling; safeguarding people from abuse, equality and diversity; dignity and compassion; food safety; medication; information governance; infection control and other specialist training to meet the specific needs of our patients by supporting your skills in your chosen role.

Induction

A thorough induction programme is offered until you are ready to do your job on your own. Thereafter on-the-job supervision and support from your line manager.

Career Progression

The opportunity to gain relevant professional qualifications and progress through the Organisation with promotion opportunities.

Equal Opportunities

We are committed to equality of opportunity and the elimination of unlawful discrimination in employment. In particular, we oppose discrimination on the grounds of age, gender, marital status, race and country of origin, language, religion, political beliefs, sexual orientation or disability.Rewards & Benefits

Competitive rate of pay
  • Bank holiday premium rate
  • New Starter’s bonus
  • Pension
  • Loyalty reward
  • Employee of the month scheme
  • Comprehensive induction and ongoing training and development opportunities
  • Regular supervision and appraisals
  • DBS Check – costs covered
  • Cycle to work scheme
  • Subsidised accommodation may be available
  • Flexible working to accommodate school hours

If you think you have the qualities needed to be a member of the team at Orchard House and you believe that you could thrive in the environment described here, then we would love to hear from you.

For more information please contact our Human Resources Department at Head Office, on 01737 236 182

Alternatively, email your CV to hr@whitepostgroup.com

You are always welcome to pop into Orchard House to visit the Home and drop off your application in person.