Patient Information

As a patient, your care and wellbeing are our main concerns; all our effort is focused on your journey of recovery and rehabilitation. Our experienced clinical and support services team are here to help you throughout your admission with us; we’ll be working together to achieve your goals … and this is how we seek to do it. 


When you join us for the first time at Shrewsbury Court, our immediate priority is on getting you settled into your new environment and feeling comfortable with your surroundings. This includes meeting the team on the ward you’ll be staying on, understanding where the main facilities are within the hospital, getting to know your fellow patients, and settling into your own bedroom.

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The first few days are focused on spending time with the clinical team including the Responsible Clinician (RC) who will be assigned to assess how you are feeling and what your Care Pathway plan might look like. We develop a Recovery Star Action Plan, a tried & tested approach that supports your on-going treatment and rehabilitation.

The Recovery Star Action Plan includes the following areas:

• Managing your mental health issues
• Physical health and self-care
• Everyday living skills
• Socialising with others
• Work, skills and qualifications
• Relationships with friends & family
• Working with addiction
• Taking responsibility
• Developing identity and self-esteem
• Trust and hope for the future.

We have a fantastic team of experienced, approachable and dedicated people that are here to help you on your journey. They include:

• Psychiatrists (to oversee your treatment)
• Psychology (both 1-2-1 and group work)
• Nursing Care (including physical, dietary, wellbeing)
• Social Work (help with external communications)
• Occupational Therapy (focused on Activities of Daily Living).

We’re fortunate to be located where we are in Redhill, Surrey, as we have so many facilities close to our hospital:

• Local shops and the main shopping centre in Redhill town
• Donyngs Leisure Centre which includes a swimming pool
• Locally-based clubs including the YMCA
• Countryside for walks and outings
• Redhill railway station to help family and friends visit
• And we organise regular trips for groups of patients (including day trips to Eastbourne and Thorpe Park).

And within our hospital we have a number of facilities to keep you engaged, with activities that can be done alone, or with other patients:

• Recreational room with a pool table
• Gym
• Art and therapy room
• IT suite
• Outdoor enclosed garden including seated shelters.

We’re also linked with a variety of local organisations where we aim to help find voluntary job opportunities when the time is right. Our long-standing partnership with The Richmond Fellowship has helped us place many patients in coffee shops, garden centres, charities, and a few retailers. The next step is to explore paid work opportunities, however, these become available once you have been discharged from our care; we can help get the conversation going with local employers as you begin to reach this point on your journey with us.

We’ve also elected to be a smoke-free hospital as a way to help our patients become healthier; smoking is only permitted when you are outside the hospital grounds.

Throughout your stay with us you’ll have many opportunities to discuss how you’re feeling, what you’re experiencing with your treatment, and how you feel your recovery is progressing. 

Our team works closely with your Care Coordinator and can keep your family updated on your progress; we always have your welfare in mind and we’ll do everything we can to help you get to a place where you are well enough to leave our care and return to the community.